Refund policy

What is your return/exchange policy?

We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason, we are happy to issue you with a store credit or exchange which has no expiry date. 

Returns must be requested within 7 days of receiving your item and returned to us within 14 days for Australian orders and 30 days for international orders. Once the return is received, please expect up to 3- 5 business days to process your return into an exchange or store credit.
We accept returns provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email lydiamhilton@gmail.com with your order number and details of the item/s you'd like to return.

Returns must adhere to the following:

• In original packaging
• No signs of wash/wear
• Tags must not be damaged or removed
• No stains/hairs/odours
• Underwear and swimwear must have hygiene seal intact

We reserve the right to return your item back to you if it does not adhere to the above.

I've received my order but there is an issue, what do I do?
Please email lydiamhilton@gmail.com with information and/or images detailing the issue and someone will be in touch.